Privacy Policy

1. Who We Are

Materialls ("Materialls," "we," "our," or "us") operates a national purchasing group and contractor network that helps independent roofing contractors access negotiated pricing, discounts, and supplier benefits through collective buying power. Materialls is not a materials supplier. We do not sell, manufacture, or distribute roofing materials. We connect contractors with supplier relationships on their behalf.

Website: materialls.com
Business Address: 11670 Strand Way, Hollywood, FL 33026
Phone: +1 888-865-8068
Email: office@materialls.com

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: Name, business name, phone number, email address, and mailing address
• Business information: License number, years in business, service area, and approximate annual materials spend
• Communication records: Messages, call logs, and interaction history
• Device and usage data: IP address, browser type, and pages visited (collected automatically via cookies and analytics tools)

3. How We Use Your Information

We use the information collected to:

• Enroll you in the Materialls purchasing network
• Connect you with applicable discounts, supplier offers, and group benefits
• Send service-related updates, account notifications, quote follow-ups, and scheduling updates
• Respond to your inquiries and provide account support
• Send occasional membership communications and relevant offers
• Improve our platform, services, and communications
• Comply with legal obligations

4. How We Contact You — Multi-Channel Communications

By providing your contact information and submitting a form on our website, you expressly consent to being contacted by Materialls and its authorized representatives through any of the following methods:

• Email: Account updates, membership communications, and service-related information
• SMS / Text Messages: Service updates, reminders, quote follow-ups, and membership communications
• Phone Calls (live and pre-recorded): Outreach from our team or authorized agents
• AI-Powered Voice Calls: Automated AI voice agents may initiate or receive calls on behalf of Materialls to answer questions, deliver information, or follow up on your inquiry. Calls handled by AI will be disclosed at the start of the call.

You may opt out of any communication channel at any time by contacting us using the methods listed in Section 9.

5. Mobile Data Protection

Mobile information (including phone numbers and SMS opt-in data) will not be shared, sold, or transferred to third parties for marketing or promotional purposes. This data is used solely to facilitate communications related to your Materialls membership and the services described in this policy.

6. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Supplier and vendor partners — to facilitate pricing, quotes, and purchasing benefits on your behalf
• Service providers — including CRM platforms, communication tools, and analytics providers that support our operations
• Legal authorities — when required by law or to protect our rights

All third-party partners are required to handle your data in accordance with applicable privacy laws.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to fulfill the purposes described in this policy. You may request deletion of your data at any time.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications at any time

9. Contact Us

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.